購物須知 Shopping Policy

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購物須知

客服與聯絡方式

諦羅斯特有限公司 mojocoffee co., ltd. (統一編號：53367012，食品業者登入字號：B-153367012-00000-6）之 網購同仁為獨立部門，非咖啡店現場夥伴；若有網購相關問題，建議直接聯繫網購客服。

聯絡方式：
本網站右下角對話框
電話：04-2327-7665
Email：mojocoffee@gmail.com

網購部門工作時間：
工作日：10:00 – 17:00
六日與例假日：休息（無人接聽電話與處理訂單訊息）

如果您在下單過程中遇到任何問題，歡迎隨時透過以上方式與我們聯繫，mojocoffee 很樂意協助您把好咖啡順利送到家。

一、線上購物流程

1. 將商品加入購物車。
2. 登入／加入會員（建議）：可累積紅利與查詢訂單。
3. 選擇出貨方式（宅配／超商取貨等）。
4. 填寫收件資料。
5. 填寫帳單地址。
6. 選擇結帳付款方式。
7. 確認訂單內容後，點選「立即下單」並完成付款。

當您送出訂單後，系統會連線至【綠界金流 ECPay】進行付款授權，並依序寄出：訂單通知信、付款成功通知信。
完成付款後，收到「付款成功通知信」後，我們會在工作日儘快為您安排出貨。

二、會員與紅利制度

加入會員後購物，可：

• 自動帶入常用收件資料
• 查詢歷史訂單

• 會員於網站購買原價商品，才可享紅利回饋。
• 紅利僅限會員訂單自動累積，無法事後補登。
• 不是所有商品都有紅利回饋。有紅利回饋的商品會有紅利點數標註。
• 紅利點數可於日後網站購物時折抵消費。

即使您平常習慣到門市購買，也歡迎在網路下單，可指定「現場取貨」：

• 可先確保想要的品項有現貨供應。
• 同時享有「線上」紅利累積與折抵。

• 網購下單，紅利僅能累積於網購系統。
• 線上紅利與門市會員積點利屬不同帳務系統，不得合併使用。
• 紅利可能有期限，請留意網站公告與結帳頁標示。

三、2026二月前舊網站註冊的會員轉移說明

若您未在2026年二月前的舊網站註冊過會員帳號，則可略過本段。

網站遷站時，我們會以批次匯出/匯入會員資料。儘管如此，若您於新站發現會員資料顯示有誤，請於2026/8/31前跟我們聯繫。

若您確定仍有紅利點數卻未顯示，請提供註冊 email，我們會在後台協助查詢歷史資料。

老會員若有任何問題，歡迎私訊或來信，我們已備份舊網站會員資料與訂單，請放心。

四、付款方式

本網站使用【綠界金流 ECPay】收款，提供：

• 信用卡刷卡：VISA / MasterCard / JCB
• ATM 轉帳（由綠界系統產生虛擬帳號）。
• 貨到付款。
• 門市現場取貨與付款（紅利積點已於網購系統發放，現場積點不再重複發放）。

注意事項：

如接到疑似詐騙來電，請勿提供任何金融資料，可回撥本公司電話或透過粉專／信箱再次確認。

五、出貨與配送

國內出貨

• 訂購後我們會依訂單順序安排出貨；多數訂單約在一週內送達。
• 配送方式：宅配（配合黑貓宅急便等物流）。
• 平日訂購，會於訂單成立起，約 1～4 個工作天可送達。
• 星期六、星期日與國定假日無法指定派送。
• 物流高峰期間，送達時間可能會稍有延遲，敬請見諒。
• 台灣本島以外訂單，依照快遞配送時間為主。

超商取貨（台灣本島限定）

• 超商取貨預計於出貨後 2–4 個工作天送達指定門市。
• 超商系統將發送簡訊通知，請留意查收。
• 請於到店後 7 天內憑身分證明文件領取。
• 逾期未取貨，包裹將退回；再次寄送將收取運費 NT$100。
• 超商取貨有材積限制，如訂單超出限制，我們將主動聯繫您更改配送方式。

海外配送（香港、澳門）

掛耳包材積較大、運費過高，故目前無法寄送掛耳咖啡至外國。

非掛耳包商品運費（咖啡豆、書籍、耗材等）與免運門檻請見「六、運費計算」。

海外訂單配送時間依物流與當地海關作業為準，如因通關或天候等不可抗力因素延誤，敬請見諒。

其他海外地區

目前預設採用順豐等國際物流寄送。請先完成下單，我們將確認實際運費後通知您付款與出貨安排。

所有配送方式目前皆無法指定實際到貨時間。

預購商品

• 預購商品僅提供綠界線上刷卡與綠界 ATM 轉帳。
• 同筆訂單若包含現貨與預購商品，將於預購商品可出貨時一併寄出；如需現貨先到，請分開下單。

六、運費計算

除非商品頁另有特別標示，網站運費以訂單結帳金額為準：

台灣本島

• 滿 NT$1,200 享免運
• 未滿 NT$1,200，運費 NT$120

香港、澳門（非掛耳包）

• 滿 NT$3,500 享免運
• 未滿 NT$3,500，運費 NT$400

其他海外地區

實際運費將依目的地與物流方式計算，於確認後通知您；如有疑問可先與客服聯繫。

所有訂單的實際運費，將以結帳頁面或客服通知的金額為準。

七、退換貨政策

一般說明

• 七天鑑賞期（非試用）：自您收到商品翌日起算 7 天內，若有退貨需求，請與我們聯繫。逾期恕無法受理。
• 食品類商品開封恕不退貨：商品為食品類，一旦開封，除非為商品本身品質瑕疵，基於衛生安全考量，恕不接受退換。
• 退貨需保持全新完整：商品必須維持原包裝、未開封狀態，並包含贈品、附件及內外包裝完整，否則可能影響退貨權益。
• 瑕疵或短缺情況：收到商品若發現有品質瑕疵、破損或短缺，請於收貨後 3 天內拍照存證並來信說明，我們會協助換貨或處理後續。
• 境外配送訂單恕不提供退換貨服務，且需自行承擔未到貨之風險，接受此條件再行下單。
• 申請退換貨後，請主動向貨運人員索取單據並保留至退換貨完成，以利日後查詢。
• 目前僅開放線上申請「整筆訂單退貨」。
• 一般退貨運費由買家負擔；若為出貨品項錯誤或商品瑕疵，相關運費由本公司承擔。

退換貨寄回地址：客服會與您聯繫及提供，請勿擅自填寫門市地址，謝謝您的理解

備註：惡意棄單或多次未取貨，將列入商店黑名單，未來可能無法再行購買。

申請方式

如需退換貨，請於期限內來信至官方 Email：mojocoffee@gmail.com

信中請提供：

• 訂單編號
• 姓名與聯絡電話
• 退／換貨原因說明
• 商品與外箱照片（如為瑕疵或破損）

我們將儘快回覆並協助您完成退換貨流程。

八、防詐騙提醒

mojocoffee 不會以電話形式要求您提供銀行帳戶或信用卡資料，也不會以「重複扣款」「分期設定錯誤」等理由要求您操作 ATM 或匯款。

透過超商取件時，請再次確認以下資訊是否正確：

• 姓名
• 電話
• 訂單編號
• 訂單金額

若接到可疑電話或簡訊，請先冷靜掛斷，並可撥打 165 反詐騙專線或與我們聯繫查證。

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Shopping Policy

Customer Service & Contact

mojocoffee co., ltd. (VAT no.: 53367012) online store team is a separate department from our café staff. For online shopping questions, please contact our online customer service directly.

Contact methods:
Chat widget (bottom-right corner of this website)
Phone: +886-4-2327-7665
Email: mojocoffee@gmail.com

Office hours:
Weekdays: 10:00–17:00
Weekends & public holidays: Closed (no phone support or order message handling)

If you run into any issues while placing an order, feel free to reach us via the above methods. Mojo Coffee is happy to help get great coffee delivered to your home.

1. Online Shopping Process

1. Add items to your cart.
2. Log in / Sign up (recommended): earn reward points and view your orders.
3. Select a shipping method (home delivery / convenience store pickup, etc.).
4. Enter recipient details.
5. Enter billing address.
6. Choose a payment method.
7. Review your order, then click “Place Order” and complete payment.

After you place an order, the system will connect to ECPay for payment authorization and will send emails in order: an order confirmation email, then a payment success email. After you receive the payment success email, we will arrange shipment as soon as possible on business days.

2. Membership & Reward Points

As a member, you can:

• Auto-fill frequently used shipping information
• View order history

• Reward points are granted only for full-price items purchased on the website.
• Points are accumulated automatically for member orders and cannot be added afterward.
• Not all products offer points. Eligible items will display point information.
• Points can be used to offset future online purchases.

Even if you usually shop in-store, you’re welcome to order online and choose “In-store pickup”:

• Helps ensure your desired items are reserved and available.
• You can still earn and redeem online reward points.

• Online reward points can only be earned through the online store system.
• Online points and in-store membership points belong to different accounting systems and cannot be combined.
• Reward points may have an expiration date. Please check announcements and the checkout page for details.

3. Member Migration (Accounts Registered Before Feb 2026)

If you did not register on our previous website before February 2026, you may skip this section.

During the site migration, member data was batch exported/imported. If you notice any incorrect information on the new site, please contact us before 2026/08/31.

If you believe you still have reward points that are not showing, please provide your registered email. We will help verify your history in our system.

If you are an existing member and have any questions, feel free to message or email us. We have backed up member data and orders from the previous site.

4. Payment Methods

We use ECPay for payment processing and offer:

• Credit Cards: VISA / MasterCard / JCB
• ATM Transfer (virtual account generated by ECPay)
• Cash on delivery
• In-store pickup & payment (online reward points are issued via the online store system; in-store points will not be issued again)

Notes:

If you receive a suspected scam call, do not provide any financial information. You may call our official phone number back or confirm via our social page/email.

5. Shipping & Delivery

Domestic Shipping (Taiwan)

• Orders are shipped in sequence; most arrive within about one week.
• Delivery method: home delivery (e.g., Yamato / Black Cat).
• For weekday orders, delivery typically takes 1–4 business days after the order is placed.
• No specific delivery scheduling is available on Saturdays, Sundays, or national holidays.
• Delivery may be delayed during peak logistics periods.
• For orders outside Taiwan’s main island, delivery time depends on courier schedules.

Convenience Store Pickup (Taiwan main island only)

• Estimated arrival at the selected store: 2–4 business days after shipment.
• You will receive an SMS notification from the convenience store system.
• Please pick up within 7 days and bring a valid ID.
• If not collected on time, the parcel will be returned. Re-shipping will incur a NT$100 shipping fee.
• Pickup orders have size limits. If your order exceeds the limit, we will contact you to change the shipping method.

Overseas Shipping (Hong Kong & Macau)

Drip bags are bulky and shipping costs are too high, so we currently do not ship drip bag coffee overseas.

For non-drip-bag items (beans, books, supplies, etc.) and free-shipping thresholds, please see “6. Shipping Fees”.

Overseas delivery time depends on logistics and local customs. Delays may occur due to customs, weather, or other force majeure factors.

Other Overseas Regions

We generally use international couriers such as SF Express. Please place your order first; we will confirm the actual shipping fee and then notify you regarding payment and shipping arrangements.

At this time, we cannot guarantee or specify an exact delivery date for any shipping method.

Pre-order Items

• Pre-orders support ECPay credit card payment and ECPay ATM transfer only.
• If the same order includes in-stock and pre-order items, all items will ship together when the pre-order item becomes available. If you need in-stock items earlier, please place separate orders.

6. Shipping Fees

Unless otherwise stated on the product page, shipping fees are based on your order total at checkout:

Taiwan (main island)

• Free shipping for orders over NT$1,200
• NT$120 shipping fee for orders under NT$1,200

Hong Kong & Macau (non-drip-bag items)

• Free shipping for orders over NT$3,500
• NT$400 shipping fee for orders under NT$3,500

Other Overseas Regions

Shipping fees will be calculated based on destination and courier method. We will notify you after confirming the actual cost. If you have questions, please contact customer service first.

The final shipping fee will be the amount shown at checkout or as notified by customer service.

7. Returns & Exchanges

General Policy

• 7-day inspection period (not a trial): within 7 days starting from the day after you receive the item. Requests after the period cannot be accepted.
• No returns for opened food items: for hygiene and safety reasons, opened food products are non-returnable unless there is a quality defect.
• Items must be returned new and complete: keep original packaging unopened and include gifts, accessories, and all inner/outer packaging, otherwise your return eligibility may be affected.
• Defects or missing items: if you find defects, damage, or missing items, please email us within 3 days of receipt with photos. We will assist with replacement or follow-up handling.
• No return/exchange service for overseas orders. Customers must accept the shipping risk before placing an overseas order.
• After applying for a return/exchange, please request and keep the shipping receipt until the process is completed for tracking purposes.
• Currently, only “full-order returns” are available for online applications.
• Return shipping is generally paid by the customer. If we shipped the wrong item or the product is defective, we will cover the related shipping costs.

Return address:Our customer service will contact you with details. Please do not send to store address. Thank you for your understanding.

Note: Malicious order abandonment or repeated failure to pick up parcels may result in being blacklisted and future purchases may not be accepted.

How to Apply

To request a return/exchange, please email: mojocoffee@gmail.com

Please include:

• Order number
• Name and contact phone number
• Reason for return/exchange
• Photos of the product and outer box (for defects/damage)

We will reply as soon as possible and guide you through the process.

8. Anti-Fraud Reminder

Mojo Coffee will never ask for your bank account or credit card information by phone. We will not claim “duplicate charges” or “installment errors” and instruct you to operate an ATM or transfer money.

When picking up at a convenience store, please confirm the following information is correct:

• Name
• Phone number
• Order number
• Order amount

If you receive suspicious calls or messages, hang up calmly and call Taiwan’s anti-fraud hotline 165, or contact us to verify.

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